“Getting with” KM2 – Managing and Mobilizing Knowledge

By Christine Tappan, Director of Strategic Management, APHSA VIEWS 6

Managing data, information, knowledge, and learning in health and human service (HHS) organizations is a complex endeavor that can either accelerate or inhibit goals toward integration, innovation, and sustainable outcomes. 


Historically, knowledge management (KM) has been defined as the process of “managing knowledge of and in organizations” including assets such as databases, documents, policies, procedures, and previously uncaptured expertise and experience in teams and individual workers. Increasingly, KM is also considered the process of collecting and disseminating information gained or contained in intra- and interorganizational systems and relationships, such as content and learning management systems, social networking, and media. These critical activities often occur disparately across HHS agencies and lack a cohesive vision that provides clear direction on prioritization and deployment of resources. 


More recently, the discussion around KM has shifted toward understanding the differences between KM and knowledge mobilization (KMbz), which is the transfer, translation, exchange, and co-production of knowledge. The intention is to understand how knowledge is brought to action for greater impact through effective dissemination and implementation. 


At APHSA – we’re “getting with KM2" – looking critically at how we’re both managing and mobilizing knowledge with and for our members. To highlight this, we’ve coined “KM2” as a merging of the key elements of both KM and KMbz. In the coming months, we’ll be doing a series of posts on KM2, sharing efforts underway and how our members and industry partners are “getting with KM2” as well. Stay tuned!